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SHIPPING & RETURNS

SHIPPING & DELIVERY

At CHOW Bella Pet Health Store, we strive to provide the best shipping experience for our customers. Our shipping methods are efficient, and we ensure that your orders are carefully packaged to maintain product quality during transit. We offer transparent and competitive shipping costs to make sure you know exactly what to expect. Your satisfaction is our priority, and we aim to build trust with our clear and reliable shipping services. You may return unused and undamaged items purchased from our online store within 15 days of the delivery date. To be eligible for a return, the items must be in its original packaging and in the same condition as received. Customers are responsible for return shipping costs unless the return is due to our error.

 

Currently, we are only offering shipping to Canadian residents. We offer shipping for a flat fee of $15 for packaging and transport for orders under $99.00. Shipping is free for all orders over $99.00.

Additionally, we provide the convenience of same-day delivery within the Okotoks area for a flat rate of $5.00 for orders totalling less than $49.00, and free delivery for orders exceeding $49.00. You can simply order online or call the store to place your order.

We accept credit cards online and over the phone or e-transfer.
 
We believe in straightforward and honest communication. If you have any questions about our shipping, delivery or pick up policy, feel free to reach out. We are here to assist you and provide all the necessary information to make your shopping experience smooth and enjoyable.

RETURN & EXCHANGE POLICY

Customer satisfaction is important to us at CHOW Bella Pet Health Store. If you need to return or exchange a product due to a change of mind or any dissatisfaction, we have a clear and hassle-free policy in place. We want you to shop with confidence, knowing that we will assist you every step of the way. Please be aware that, with some exceptions, we do not accept returns of frozen products for sanitation and hygiene considerations.
 
Our return and exchange process is designed to be simple and customer-friendly. We are committed to resolving any issues and ensuring that you are completely satisfied with your purchase. If you have any queries about our return & exchange policy, don't hesitate to contact us. Your peace of mind is our priority.

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